In the jungle of ITIL certifications - What do I need and what can I do without?Which ITIL certification do I need? Do I have to do all of them or are individual courses enough? Artur Stock explains who really needs which training.Published27.07.2021more
Certifications in ITIL®: a small orientation guideITIL® offers its users a wide range of certifications. But which training is the right one for whom? Philip Scherer clarifies.Published15.06.2021more
Fit for the Framework with ITIL® FoundationThe ITIL Foundation is the ideal introduction to IT service management. Philip Scherer sheds light on the focus and benefits of the training.Published04.06.2021more
Why is ITIL® important?ITIL is established worldwide as a framework for IT service management. What added value does the framework offer user organizations? Published31.05.2021more
How does agile service management work?Standardization and automation as supporting pillars: Read all about the advantages of agile service management from Torsten Schneider!Published12.05.2021more
Best practices of business developmentSpecialist departments: yes, please - silo thinking: no, thank you! Learn more about the best practices of successful corporate development!Published29.04.2021more
The ITIL® Certification as a mountain peak: the path is the goalReaching your goal efficiently. But is the fast way always the right way? Nina Heinze tells of an unconventional ITIL® journey.Published16.04.2021more
Gleicher's formula: How to lead change to successGood change management borders on witchcraft - or does it? Sascha Henrikson explains how you can implement change successfully.Published16.04.2021more
ITIL® is rigid and impractical? No way!ITIL® has the reputation of being unnecessarily complex - but is that true? Nina Heinze shows us the meaning and effect of the ITIL 4 framework.Published13.04.2021more
ITIL® or DevOps? Both frameworks in comparisonAre ITIL® 4 and DevOps really so different - or are there notable similarities after all? Sascha Henrikson explains.Published12.04.2021more
How does agile service design work?Service design should become more responsive and customer-oriented - but how? Learn all about agile service design as a construction kit!Published09.04.2021more
ITIL® 4 in action: Should the customer always be king?When the customer is king, the service provider becomes a subject? No way! A plea for successful cooperation in service management.Published06.04.2021more