AI in service management: how can it be used profitably?Artificial intelligence has enormous potential. How to use this key technology effectively in ITSM - and which pitfalls to avoid.Published05.03.2024more
What makes an ITIL®-experts out?ITIL experts are valued personalities with a colorful bouquet of skills. What sets these employees apart? Torsten Schneider reveals.Published01.07.2022more
Service Management: How can ITIL® apply in the IT industry?How does ITIL® work in the IT industry? And what aspects favor smooth IT service management? Torsten Schneider shares his knowledge.Published22.02.2022more
Program, Project and Service Management with ITIL 4®Based on ITIL 4, program, project and service management can be integrated in a promising way! Torsten Schneider comments on the current situation.Published19.10.2021more
The use of artificial intelligence (AI) in the service management of modern service organizationsDoes AI really solve all service management problems? How does your organization use it profitably? Torsten Schneider explains!Published16.08.2021more
How does agile service management work?Standardization and automation as supporting pillars: Read all about the advantages of agile service management from Torsten Schneider!Published12.05.2021more
What is DevSecOps and what is it used for?How can IT security be integrated into products faster and more efficiently? What are the advantages of DevSecOps and who benefits from it? An introduction.Published03.05.2021more
