What makes an ITIL^®-experts out?

An ITIL^®-expert brings his knowledge to many areas of responsibility and projects. But what makes a seasoned ITIL^®-What does an expert actually look like? What practical experience must he have, and how can companies benefit from it? We have the answers!

ITIL experts and their skills: Success through experience

ITIL^® has become the world's leading framework for setting up, controlling and managing services. The current version of ITIL 4 in particular can increase the efficiency and quality of services - benefiting customers and companies alike!

Of course, it is first of all the basic Training and awareness workshopswho lay the foundation for all service- and process-oriented thinking and action. In addition, employees are needed who can contribute practical experience in service management in addition to the classic IT tasks. Specialist knowledge, implementation strength, interdisciplinary thinking and action, as well as strong communication skills are just some of the key skills of an experienced ITIL^®-Experts.

In demand discussion partners

ITIL^®-ITIL experts are valued personalities who are in demand for strategic as well as tactical and operational topics and problems. Holistic thinking and action, coupled with an extensive wealth of experience in service management projects and tasks already carried out, are the hallmarks of a seasoned ITIL^®-Experts from. ITIL^®-Experts know the pitfalls of setting up or realigning service organizations - and are therefore sought-after discussion partners at management level.

ITIL^®-Experts belong to that group of employees who have a broadly oriented skills profile.Thanks to their interdisciplinarity, they think and act holistically and promote integrative collaboration. They have a high demand for problem and solution orientation and are leading figures in the matrix-oriented alignment of a service organization. ITIL^®-Experts are the point of contact for employees in all matters relating to service management. They have an increased focus on strategic alignment, but also on the strategy alignment of all IT domains related to service management. 

The core tasks of an experienced ITIL^®-Experts in practice

An ITIL^®-expert brings his experience and knowledge to many tasks and projects. Practically experienced ITIL^®-Experts are characterized by the fact that they assume responsibility for the establishment and operation of a service management organization - whether as process owner, service owner, service manager, or as the overall person responsible for a comprehensive and established service management system (e.g., in accordance with ISO/IEC 20000).

Typical tasks include:

• Development and establishment of corresponding basic principles and guidelines for the service organization
• Creation of service structures, models and holistic service catalogs
• Development and establishment of organization-specific approaches for the management of change (change management of the service organization)
• Management, development and implementation of processes and solutions for the various core tasks of the service organization
• Conducting role staffing, role mapping, and coaching employees on their roles and related tasks
• Improvement of project management and monitoring of service and ITIL® related projects - in classic but also agile setup
• Develop and implement effective service management integration approaches with other existing frameworks.

ITIL^®-Experts can be both internal and external employees who, for example, provide advice and support as a coach or companion for a certain period of time.  

The most important things are core factors such as acceptance, trust, experience, a confident demeanor, willingness to communicate and integrate, and agility. In the end, they make for the success of participation and design.

Do you have further questions - for example about the possibilities of ITIL^®-experts in practice, to the ITIL^®-framework or the training of employees and managers in your service organization? Then please feel free to contact us by phone or via our scheduling option for a consultation: SERVIEW GmbH - Scheduling.

You can find even more info around support and training opportunities with ITIL Certification or on our YouTube channel filled with lots of knowledge and experience.

Good luck with your next steps - and on your way to becoming a true ITIL^®-to become an expert!