USU Service Management
Service Excellence with Best Advice

Whether in IT or beyond: With USU Service Management, you can digitize and automate all processes that are necessary for planning, designing, operating and controlling services. We'll be happy to tell you personally how you can introduce your service management in a targeted manner, improve it on an ongoing basis and take it to the next level with USU Service Management - and actively help you every step of the way. With over 20 years of experience in service management consulting.

Gerd Cardinale, Head of Solutions
Gerd Cardinale, Head of Solutions
Ideal for medium-sized and large companies
"In our partnership with USU, we provide intensive support for customers during the complete tool rollout."

Excellent consulting and support right from the start: In partnership with USU Solutions, SERVIEW offers the optimal mix of management consulting and tool implementation expertise. Because your organization deserves perfect service management, we make no compromises when it comes to selecting the right tool and designing your processes. To this end, our solution consultants are not only highly trained in technical topics, but also have excellent knowledge of ITIL®.

With us, you get everything from a single source. Whether it's classic management and process consulting, implementation consulting on USU Service Management, for example, or training and workshops to perfectly anchor best practices in ITSM - we'll handle it. In the process, we adapt the software to your individual challenges, because every company has unique needs. With established methods and excellent tools like USU Service Management, we create the foundation for new high performance in your IT organization.

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USU Service Management hits the mark

As a medium-sized or large company, you should definitely seek advice on USU IT Service Management. Why? Quite simply, it's an immense challenge to provide high-quality IT services efficiently. At the same time, it's exactly what your internal and external customers expect: top services that can be relied on at all times.

Most companies already use tools to support their service processes. However, after a few years, these are often no longer sufficient to meet the constantly growing requirements of a modern business. In addition to IT, services from other areas of the company such as HR, facility management or accounting are increasingly to be fully digitized with the same tool - an extremely practical idea that helps organizations across departments to achieve even greater efficiency. In addition, the rapidly growing use of cloud services is increasing the complexity of the infrastructure, which once again brings its own set of problems. But USU Service Management is up to all these challenges - and adapts seamlessly to your needs!

USU Service Management offers a wide range of options that cover all IT service management processes. This also includes advanced functions not usually found in other ITSM solutions, such as service portfolio/service design, IT financial management, software asset management and IT and business service monitoring. In addition, USU Service Management offers virtually unlimited flexibility and is available both on-premise and as SaaS. Lifelong support and predictable licensing costs make the overall USU Service Management package even more attractive. And it's not just the manufacturer itself that's at your side - we at SERVIEW also provide you with long-term support at every step of the implementation and operational journey. In this way, we ensure that you get the maximum added value out of your Service Management at all times.

This means: You benefit from the entire clout of USU Service Management solutions. After all, USU was rated as a Leader by Forrester in the ESM Wave 2019, and ranked number 1 in the ESM vendor comparison for large enterprises in DACH by Research in Action 2021.

Since you can reliably digitize and automate all processes for planning and delivering services with USU Service Management, we'll help you right from the start. Target-oriented process analysis and consulting form the basis for resource-efficient implementation of USU Service Management. In the process, we ensure that all relevant aspects, risks and opportunities for your company are taken into account. Thanks to more than 20 years of experience in service management, we know exactly what's important. Our consultants will not only provide you with advice, but will also lend a hand to achieve the best results for your organization.

We'll anchor USU Service Management in your organization for the long term so that your services continue to evolve and guarantee outstanding customer experiences on an ongoing basis. Take advantage of our expertise and put your service management implementation in our hands with USU Service Management!

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Being a consultant - reaching for the stars 

Do you want to take on new challenges, help organizations achieve peak performance and make customers' eyes light up? Join the established SERVIEW consulting team! As a unique company fully focused on world-leading management methods, we offer consultants the best career options in the areas of service management, project management and agile methods - in process consulting as well as in the implementation of powerful ITSM tools such as USU Service Management. From German SMEs to international corporations, you'll be advising and assisting a wide range of exciting organizations with their transformation. Take a look at our current vacancies now!

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