News in the Spotlight

2023 we go full throttle

The new year has just begun, but we're getting started right away. The entire SERVIEW team is already in the middle of preparations for highly exciting projects and events. This much we can reveal: we have big plans for 2023!

In May we are hosting THE event highlight of the year: Finally, the Best Management Practice Congress is back! At this largest IT industry gathering in Germany, Austria and Switzerland, we'll let the asphalt smoke for five days, because under the motto "The Fast and the Reliable IT", all participants at the BMPK will not only experience dynamic professional exchange, but also sparkling networking parties. Whether in the training, in the workshop, at the Lightning Talk or exclusive keynotes, in the Highspeed Briefing or in the gigantic trade exhibition - we are ready to inspire you in this breathtaking race for the IT of tomorrow!

The next big live event will follow in the fall: At the ITSM TOOL-MEETUP 23 in Frankfurt and Munich, you will experience exciting speed dating for your business. Make a note of the 28.09. and 17.10. dates.

The first quarter of the year, however, will see the start of training for the development and management of enterprise architectures. It helps organizations define business goals and align them with software development. Soon you will find corresponding training courses firmly in our course program.

And one more grandiose piece of news at the end: We are becoming partners with Atlassian and ServiceNow. From now on, we will be working closely with these major software companies - both global leaders in IT service management solutions. Because together we are even stronger!

Press release: A real milestone

So now the time has come: We have closed the last gap. For more than 20 years, we have given everything to anchor service management holistically in organizations. We have trained people, described processes, and assisted in tool selection. There is only one point that we have not covered so far: the implementation of the appropriate software.

Why? Because we doubted. We were hesitant, had concerns, "Can we independently certify tools and vendors if we only implement certain solutions ourselves?" These concerns held us back. But this year, we dared to do it. We found the courage and clearly say, "Yes!"

Yes, we will continue to provide incorruptible and neutral support for software selection in the future, as we have always done. And if the analysis shows that the solution from Atlassian, ServiceNow or another tool that we can implement is an ideal fit for the customer, then we will pave the way for it.

With this fearless decision, we are responding to our customers' desire to take the final step toward holistic, all-around implementation consulting - your desire. We achieve this by including the two largest and most widespread ITSM solutions from ServiceNow and Atlassian in our implementation portfolio.

Ideally, we would like to be able to bring any software certified by CERTIFIEDTOOL directly to your company if required. This is still a big dream - but we will continuously work on gaining more manufacturers as partners, building up even more know-how and thus continuing to offer you exactly the service you expect from a visionary and strategic management consultancy. Stay tuned!

Yours Michael Kresse
Managing Director and Owner SERVIEW GmbH 

Higher, faster, further - SERVIEW in figures

In 2022, we became athletes in some unusual disciplines. Numbers can hardly express what we achieved together this year - but they are impressive all the same. Dare to take a look into the SERVIEW cosmos of the past year in the short video opposite!

Atlassian Presents: High Velocity ITSM

Rocket-fast service management was the big topic at the Atlassian High Velocity ITSM event on December 7 and 8 - and we were there! After all, we will be working much more closely with the established software company in the future and are aiming for a lasting partnership. In the Cineworld cinema of the O2 Arena in London, we had an intensive exchange with the experts from Atlassian.

During the two days, we learned more about the JIRA Service Management roadmap and experienced the atmosphere of a real rock concert of the ITSM industry live. Fittingly, the final highlight was an interview with music legend as a special guest. Our conclusion: A dynamic event with plenty of expert input, which we will gladly attend again at any time. We are already looking forward to regular exchanges!

Upskilling experience with the champions

Our performance speaks for itself. That's why you'll find real, unvarnished reviews for each of our trainings on Google and in our own system. A proud 8,000 enthusiastic reviews have already been collected in this way.

Authenticity is important to us - as is the passion to ignite the spark for new knowledge in you. After all, we humans spend a lifetime learning. All the better if this happens not only with established learning methods, but also with fun.

Feel free to make a note of your training for 2023 now. We look forward to inspiring you again next year!

To the ratings

Do you already know the business portal?

In the SERVIEW Business Portal, enterprise customers with an ongoing partnership discover the complete SERVIEW world from a unique perspective.

Here you can find your personal contact person at a glance, conveniently book trainings at your exclusive conditions and keep track of everything that makes your partnership with SERVIEW unique.

You do not have access yet? Register now so that we can activate your individual login. So you can dive into the SERVIEW cosmos after a short time.

Register as a partner

Agile and project management

Agile companion: Scrum. Everything you need to know

The ultimate almanac directly from our Scrum professionals: "Scrum. Everything you need to know" offers newcomers a dynamic introduction to the agile cosmos and is at the same time suitable as a structured, entertaining reference work for die-hard veterans.

Our masterpiece offers a whopping 300 pages of explanations, examples, techniques, and best practices to help you find the best path for you - whether you're a Scrum Master, Product Owner, or Developer.

Are you participating in BMPK23? Then we will give you your personal digital copy directly when you book your ticket! Otherwise you can get your copy in the SERVIEW Shop or order it directly when booking your Scrum training. We can promise: It's worth it!

To the SERVIEW Shop

New podcast episodes: Listen now!

Double pack for your ears: We would like to recommend two current episodes to you.

Agile Leader, Agile Coach or Scrum Master: Which role suits which person? What do agile doers need to bring to the table in order to do it justice? Are certifications a must? Am I too old for the agile mindset at 50 - or too young at 20? Do I need to feel agile ways of working with every fiber, or can they simply be a tool? Host Michael Kresse and agilist Rute Lopes discuss this and more in the SERVIEW Podcast.

In the second episode we want to polish up the image of simulations and role plays in trainings. Unfortunately, they are often ridiculed as "games" or even completely rejected. Yet they are elementary for learning - because they link knowledge with emotions and thus make it realizable. Our expert Rute Lopes even claims: "One day of simulation is often worth more than a week of training!" She explains why, why, why in an entertaining way in the SERVIEW Podcast.

Listen now 

"Skepticism is beneficial because then you really get to the bottom of something."

Rod Lopes
Senior Consultant, SERVIEW

Decision support for prospective scrummies

If you are just starting your agile journey, you are suddenly faced with a multitude of questions. Which role is the right one for whom, you could hopefully clarify for yourself in the presented SERVIEW Podcast.

But even if you know whether you want to act as a Scrum Master or Product Owner, for example, a variety of options remain open: Do you want to attend a training course? What about an official certification to prove your knowledge and increase your market value - and if so: with which provider and under which conditions?

Clarity about all these questions has recently been offered by the Scrumfinder. The website has made it its business to serve you as a map and compass through the certification jungle. From provider comparisons to helpful blog articles to exam comparisons, you can discover the optimal path for you step by step. We give it a thumbs up!

Agile with style - and seal

Groundbreaking news for our smash hit training courses Agile Foundation, Agile Leader and Agile Coach: From January 1, 2023, all three will take place with an official ICO certification exam. This means that all graduates who successfully complete the exam can look forward to a recognized credential from the renowned certification body. A great step that will powerfully boost your career through these high-quality trainings.

 "SERVIEW Cleans Up: Entertaining Scrum Edition

The brand new episode of our YouTube format "SERVIEW clears up" is online, this time it's all about Scrum! As always, our experts speak plainly and put an end to common myths, fairy tales and crazy claims from the Internet. Funny memes to make you smile are also included. Take a look!

Service Management

ITIL v3 is extended: Three months delay for your changeover

ITIL v3 was actually supposed to be retired on December 31. However, customers have repeatedly asked us to postpone their ITIL 4 transition until the beginning of 2023. We passed this request on to rights holder PeopleCert - and were able to successfully convince the company to extend the deadline! The new deadline is now 31.03.2023. No question, the era of ITIL v3 is over, but you have three additional months to master the transition to the current version 4.

To the trainings

Full Performance: ITIL Trainings at the BMPK

You want to pull away in the fast lane for the entire BMPK week? Then combine the top event for IT best practices with a high-energy ITIL 4 training! Whether it's ITIL Foundation, Sustainability in Digital & IT, Acquiring & Managing Cloud Services or Digital & IT Strategy - with Performance Packages 4 and 5, you have plenty to choose from. This is the ideal way to use your visit to BMPK23 to combine certification, continuing education and expert input. Are you still unsure whether you will be attending BMPK23? Further down in the MAG we show you why a visit is absolutely worthwhile.

To the packages

Best prepared thanks to sample exams

Are you currently preparing for your ITIL 4 exams? Then be sure to use the catalog of free sample exams in our Infocenter! Because the questions in these documents are compiled in the same way as they could be used in official exams. This way you gain maximum confidence with the contents, can go through the solution alone or in partner work and thus recognize which topics you should pay increased attention to. In addition to ITIL, we also have numerous other exam topics available for free download. Have a look!

Discover downloads

Consulting and
SERVIEW Certifiedtool

Consulting shines in new splendor

What happens to heroic stories when they are not told appropriately? Exactly: Nobody knows them! That's why we are not only continuously improving our service portfolio, but also constantly developing our website.

With the latest overhaul, we have cleaned up the entire Consulting section and given the site even more power. The experience, passion and drive of our consultants are reflected in the new, strong appearance - and you can see at first glance why our consulting team has been achieving groundbreaking success for our customers for years. Take a look!

Experience SERVIEW Consulting

Solution Consultants Wanted, Heroes Found? 

Your heart burns for clever ITSM tools and interfaces? Do you want to use your know-how to drive companies forward and make a real difference? Then enrich our team as Atlassian or ServiceNow Consultant (m/f/d)!

As part of our development team, you will be responsible for implementing ITSM solutions based on ServiceNow and the Atlassian platform. You implement customer-specific configurations and customizings, develop and test interfaces, support in technical and content-related questions. Our unique team offers you the stage for this - because we are not interested in credentials, but in personalities.

Do you want to rock the business world with us? We are looking forward to new heroes and heroines in the consulting team!

Discover career


"Real choices always mean change."

Michael Heyn
Division Manager Consulting

That's excellent: Software with a seal of approval

Only the best of the best are allowed to carry our highly coveted CERTIFIEDTOOL seal of approval, which we use to recognize outstanding IT solutions. The software from 4me is now one of them: it has met our high requirements and has been certified in the category "Supporting Service Management". Congratulations!

To the tool overview


Industry meeting with added value: Your professional break at the BMPK

Five days of Best Management Practice Congress - the perfect combination of professional input and rousing networking parties! The first two and a half days are dedicated to trainings and workshops. Your advantage: Further education at the BMPK is cheaper than regular, and you get an official certificate on top.

The second half of the event is all about direct exchange: For two and a half days, you will have the opportunity to make contacts, expand your network and exchange ideas with colleagues from the field in an informal atmosphere. Ideal also for newcomers to the industry!

Your boss won't have any choice but to let you go: You may be taking time out of your normal professional life - but you'll come back with tons of expertise, experience and useful contacts in your luggage. A win-win situation!

To the BMPK website 

Missed Blind Bird? Take advantage of the saver rate now!

We're really stepping on the gas for BMPK23 - and you're right in the middle of it! In the race for the best rates, you can now secure yourself a 20% head start. That's how much you save on every ticket purchase as an Early Bird. This way you will experience sparkling keynotes, energetic shows, the authentic cars from "The Fast and the Furious" movies as well as the largest trade exhibition for IT best practices in Germany, Austria and Switzerland at a special price. It pays to be quick!

At the Early Bird rate

Webinar: What's in store for the IT industry in 2023

What will 2023 bring? On Thursday, December 15, our two managing directors will take a look into the new year: From 11 a.m. to 12 p.m., Michael Kresse and Marco Bichel will talk about the future of the IT industry in a webinar. How will Scrum, service management and the agile world develop? And what's new at the PeopleCert examination organization? Of course, they also talk about the big SERVIEW event highlight, the Best Management Practice Congress 2023.

By the way, it's worth registering twice, because in addition to hot industry news, there's also something to win: Among all webinar participants, we are giving away three BMPK packages - consisting of 2.5 days of main congress, evening events and trade exhibition. The highest prize, including a workshop, is worth 1,695 euros. So it pays to be there!

Register now for free 

All highlights at your fingertips on your cell phone: The BMPK app

Where will what take place? And which speaker will be speaking at the same time? Save yourself the tedious search, because with our BMPK23 app you are well informed! There you will find, among other things, an overview of all exhibitors, a hall plan and the complete event program. Practical: In the calendar, you can enter which trainings and lectures you would like to attend - and be reminded in time via push notification. You also receive the latest news, changes and highlights directly on your cell phone. So you're always up to date on the go!


The next issue will be published on

09 February 2023