ITSM Essentials Training
Do you want an exclusive and customized training to learn the basics of IT service management? Then this course is just right for you!
We tailor the Essentials training specifically to your requirements. You determine the location, length and content of the training yourself together with our experts. This means you receive exactly the training you need for your organization. Basically, the course will teach you the success factors of service management, the maturity model, the role model in IT service management, as well as some principles, practices and models based on the ITSM framework. However, the course content can be customized and is entirely based on your ideas.
At the end of the training, your course participants will have exactly the knowledge that is crucial for your business situation. This enables them to assess the added value of service management in your organization. They will also be able to explain the principles, processes and roles in detail to customers and stakeholders. In this way, participants learn exactly the content that really counts - efficiently, compactly and with a high level of practical relevance.
We offer this training as an in-house variant.
Feel free to contact us personally for a no-obligation quote - via the contact form, by e-mail to education@serview.de or by phone at +49 (0) 6172 177 44 60.
Agenda
You determine the duration of your training individually with our experts.
Your advantages
- Activating training according to the SERVIEW Workbook Principle®
- 100% SERVIEW - certified trainers, self-developed materials
- Individual training framework
- Flexible choice of location and date
- Maximum benefit
- SERVIEW event ticket
Possible languages
German and English
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
295,00 EUR
p.p. plus VAT.
We are currently unable to offer any guaranteed dates for this training course. To view potential dates, please deactivate the 'Guaranteed dates only' option. If you are interested in one of the proposed dates and would like us to organize it for you, please contact us for a personal consultation.
You can reach us via the contact form on our website, by e-mail to education@serview.de or by telephone on +49 (0) 6172 177 44 60.
E-learning methodology
The unique learning concept of our e-learning courses is strongly based on our innovative SERVIEW Workbook Principle®. All training content is conveyed to you with memorable images and animations as well as extensive practical examples. You can pause, edit or repeat all learning chapters according to your needs. This gives you maximum flexibility when learning the ITSM essentials - so that you can learn in the way that suits you best. You can use the learning access for 365 days to internalize all the concepts presented in the best possible way.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
ITSM Essentials video training
We provide ITSM Essentials video training for 60 days via our excellent Learning Management System or as a company license directly to your IT department. This means that you and your employees can access it at any time via the various devices (desktop, tablet or smartphone).
ITSM video training is your faithful companion that not only prepares you and your IT organization for the ITIL and ITSM journey, but also stays by your side afterwards to guide you through the ups and downs of ITSM implementation. And best of all, we can brand the videos with your company and project logo to raise awareness of ITSM projects.
from 99,00 EUR
p.p. plus VAT.
How can you use the ITSM Essentials video training in your IT organization?
ITSM Essentials Video Training is a comprehensive resource for learning ITSM fundamentals, consisting of a carefully curated collection of specialized videos. These cover everything from basic knowledge to best practices and current trends. The training is designed to induct new IT staff, enable ongoing training, support day-to-day business through quick access to solutions and help standardize processes and prepare for ITSM certifications. An ideal tool for optimizing and training your IT organization.
Contents of the ITSM video training
- 01 - Welcome (2:15)
- 02 - The service (10:179
- 03 - Roles in the service relationship (7:41)
- 04 - What is good service? (6:57)
- 05 - Service Management (11:10)
- 06 - ITSM as a best practice (10:42)
- 07 - Overview of ITSM approaches (7:31)
- 08 - The Service Management System (5:22)
- 09 - Processes and practices (8:45)
- 10 - Typical ITSM processes (14:37)
- 11 - Typical roles (7:52)
- 12 - Organizational structures (5:32)
- 13 - Success principles (8:23)
- 14 - Continuous improvement (6:03)
- 15 - Implementation (5:23)
- 16 - ITSM tools (7:39)
- 17 - Success factors (7:23)
- 18 - Practice: Benefits & Risks (5:58)
- 19 - ITSM & Agility (5:11)
- 20 - Service Portfolio Management (6:33)
- 21 - Service Level Management (10:58)
- 22 - Service catalog (7:23)
- 23 - Service Agreements (6:31)
- 24 - Service Reporting Management (4:02)
- 25 - Service Availability & Continuity (10:22)
- 26 - Capacity Management (8:34)
- 27 - Information Security Management (6:56)
- 28 - Key processes (5:16)
- 29 - Customer Relationship Management (4:50)
- 30 - Supplier Relationship Management (6:40)
- 31 - Service Desk (9:14)
- 32 - Incident Management (14:34)
- 33 - Service Request Management (7:20)
- 34 - Problem Management (9:45)
- 35 - Configuration Management (8:35)
- 36 - Change Management (12:42)
- 37 - Release & Deployment Management (8:48)
- 38 - Continual Improvement (5:24)
- 39 - Financial Management (5:20)
- 40 - Farewell (3:49)
Your advantages
- Reliability: The ITSM Essentials video training courses are written and presented by experts in their respective fields.
- Comprehensive coverage: ITSM Essentials video training covers a wide range of topics, providing a comprehensive source of information and awareness.
- Easy to understand: The ITSM Essentials video training is produced in simple and easy-to-understand language. This makes it easier to understand complex topics and find out about a subject quickly.
- Flexibility: ITSM Essentials video training can be viewed anytime, anywhere. They can be played on various devices such as tablets, smartphones or laptops, which increases flexibility and access to the learning content.
- Time saving: Learning videos can save time because they are quick and easy to consume. Unlike reading texts, learners can learn more efficiently and quickly by watching learning videos.
- Personalization: Learning videos can be tailored to the learner's needs. Learners can skip certain parts of the video to focus on relevant information, or pause the video to deepen their understanding of a particular concept
- Quick access to information: ITSM Essentials video training makes it possible to access information quickly without having to search for it for a long time.
ITSM video training
ITSM video training made by SERVIEW
- Two real studios
- no green screen
- Professional speaker / presenter
- Each video with two camera perspectives
- Additional zoom
- Animated overlays
- Examples throughout
- Livening up with expert tips
Questions about ITSM video training?
Note
The ITSM video training is intended for companies and individuals who want to learn ITSM and its practices.
Requirements
You do not need any previous experience to participate in this training.
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