ITSM Essentials
Do you want an exclusive and customized training to learn the basics of IT service management? Then this course is just right for you!
We tailor the Essentials training specifically to your requirements. You determine the location, length and content of the training yourself together with our experts. This means you receive exactly the training you need for your organization. Basically, the course will teach you the success factors of service management, the maturity model, the role model in IT service management, as well as some principles, practices and models based on the ITSM framework. However, the course content can be customized and is entirely based on your ideas.
At the end of the training, your course participants will have exactly the knowledge that is crucial for your business situation. This enables them to assess the added value of service management in your organization. They will also be able to explain the principles, processes and roles in detail to customers and stakeholders. In this way, participants learn exactly the content that really counts - efficiently, compactly and with a high level of practical relevance.
We offer this training as an in-house variant.
Feel free to contact us personally for a no-obligation quote - via the contact form, by e-mail to education@serview.de or by phone at +49 (0) 6172 177 44 60.
Agenda
You determine the duration of your training individually with our experts.
Your advantages
- Activating training according to the SERVIEW Workbook Principle®
- 100% SERVIEW - certified trainers, self-developed materials
- Individual training framework
- Flexible choice of location and date
- Maximum benefit
- SERVIEW event ticket
Possible languages
German and English
We offer this training as an in-house variant.
Central European Time
E-Learning (German)
Central European Time
E-Learning (English)
E-learning methodology
The unique learning concept of our e-learning courses is strongly based on our innovative SERVIEW Workbook Principle®. All training content is conveyed to you with memorable images and animations as well as extensive practical examples. You can stop, continue or repeat all learning chapters according to your needs. This gives you maximum flexibility when learning the ITSM Essentials - so you can learn in the way that suits you best. You can use the learning access for 365 days to optimally internalize all concepts presented.
Live Demo
You want to see our e-learning offering in action? Then see for yourself!
Requirements
You do not need any previous experience to participate in this training.
This is who we are: The SERVIEW trainers introduce themselves
Discover the creative minds behind SERVIEW! Our unique team of trainers consists of highly motivated professionals from a wide range of disciplines, ready to share their knowledge and expertise with you. With us, qualification and passion come together - the perfect combination to inspire you and take you further!
Trainings by cities
All ITIL trainings in Berlin, Düsseldorf, Dresden, Frankfurt, Hamburg, Cologne, Leipzig, Munich, Nuremberg, Stuttgart, e-learning, blended learning or live online.
See for yourself: SERVIEW Advantages
Term guarantee
100% secure
Uncompromisingly safe with the SERVIEW schedule guarantee. Thwarted plans, short-term failures, hassle? Not with us!
SERVIEW
Exam insurance
Secure framework for your exam taking and free exam retake in case of failure.
Maximum flexibility:
SERVIEW training formats
Our trainings are available in a wide variety of formats - there is something for every type of learner!
