Artificial intelligence thrives on data - but not without rules.
Handling sensitive information is part of everyday life, especially in service management. As soon as AI comes into play, the question arises: how can data protection be safeguarded?
Whether automated evaluations, intelligent chatbots or self-service portals - wherever personal data is processed, the GDPR must also be taken into account. Companies are faced with the challenge of reconciling innovation and compliance.
What does this mean in practice?
AI does not need to know everything - only what is necessary. Users have a right to know whether and how AI processes their data. Clear communication - e.g. about decision-making processes or data flows - creates trust.
SERVIEW perspective
We believe that AI can only be as good as its responsible design. That is why we attach great importance to data protection, ethics and governance in our AI training and consulting - not as a stumbling block, but as a quality feature.
AI and data protection are not mutually exclusive - on the contrary. Learn in our training courses how to develop intelligent solutions that take GDPR and user trust seriously.
