The discussion surrounding artificial intelligence is omnipresent - but what does this mean in concrete terms for IT service management? Are we just optimizing existing processes, or are we facing a complete paradigm shift?
We should get to the bottom of these questions. Because AI is not just the next step - it is the game changer. Companies are faced with a choice: should chatbots simply replace first-level support? Or do we completely rethink ITSM - with autonomous processes and self-healing infrastructures?
The reality shows: AI is not an option, it is the way forward.
✔ 3 out of 4 companies see AI as the most important technology of the future.
✔ 2 out of 3 people in Germany share this view.
Why no one can avoid AI anymore?
Because the speed at which AI systems are being integrated into companies is increasing rapidly - far faster than many organizations can assess the risks and effects. Those who do not actively shape the future run the risk of being left behind.
But real transformation requires more than just technology.
- Clear goals
- Leadership and responsibility
- Qualified specialists
- Deep understanding of data protection, governance and change management
SERVIEW shows how it's done: With over 20 years of experience and a modular, holistic approach, we support companies in not only introducing AI in ITSM, but also using it sensibly and responsibly.
Are you ready to rethink ITSM?
