The SERVIEW Catalog | SERVIEW Whitepaper
A service catalog is a must for any IT organization, not only to provide clarity about the service provider's offering, but also to provide a basis for communication between service providers and consumers. It ensures that there is a central, structured source of service information for all stakeholders in the organization, aligned with their needs, language and requirements. It must be seen as a strategic tool if the tasks are not to be approached reactively at a later stage.
