1. SERVIEW
  2. Training
  3. Services
  4. Testimonials
  5. Michael Heyn

Michael Heyn

ITSM Strategy Executive Lead

Evaluation

4.8 from 5 stars

Michael Heyn

Great training 25.10.2022

From Unknown
(USU Solutions)

The complex subject matter was explained in detail and conveyed in a way that was easy to understand.

Very well spoken, very well done 07.02.2022

From Gresa Nuredini
(CONET)

The trainer was very informative and kept the training very interesting. During the training he also gave tips and tricks on how to do processes correctly and how to implement ITIL. He also covered and explained all the topics very well. Thank you very much!

Thank you for the amazing ITIL 4 Foundation training! 30.06.2021

From Unknown
(Accenture)

Many thanks to our trainer, Michael, who has given a great training session about ITIL 4 Foundation to me and my colleagues. Michael is an excellent teacher - we had no difficulties understanding the new information and Michael always made sure we discussed all the questions and concerns. And also we couldn't be more grateful for the examples! The language, the speed of explanations, the interaction with us - everything was perfect.

Very good overview and lots of suggestions 01.09.2020

From Anita Scheschonka
(Toll Collect GmbH)

I received a really good and comprehensive overview of portfolio management and was able to take away many ideas for our company. However, the classic MoP is less about agile working methods. Michael nevertheless answered questions about this. The seminar also worked well for me virtually. Thank you very much. It was a lot of fun.

DevOps training 30.06.2020

From unknown
(Toll Collect GmbH)

A lot of information was conveyed. The workbook is very well structured, so that everything is comprehensible. I found the breaks in between very pleasant.

Very good virtual training 26.05.2020

From Unknown
(SAP SE)

Trainer very well suited for Virtual Classroom. Pleasant voice, ideal volume, clear tone. Working out the material with the help of the graphics is very helpful. Trainer addressed all questions of the participants and regularly asked if everything was clear. Practical examples were always described.

Practical edition update 28.02.2020

From Andreas Dether
(Matrix42 AG)

was a great training, helped a lot.thanks.

Training evaluation ITIL v3 Foundation - Michael Heyn 22.01.2020

From Cristof Ziel
(DekaBank Deutsche Girozentrale)

Hello all, after finishing the training I would like to give my feedback about it and about our trainer Michael Heyn. The training content is very dry in itself, but Michael managed to make it (probably all participants) nevertheless a lot of fun. He always understood how to illustrate topics or entire blocks of topics well and also always had good examples ready off the cuff. This allowed me to successfully refresh my ITIL Foundation v2 knowledge in a very relaxed and pleasant environment. I also liked the training center extremely well: super friendly, courteous staff, good food, lots of "toys" throughout the building to simply give the participants a good time. An absolute recommendation - both trainer and training center. Thank you very much for the great three days! Best regards Cristof Target

Great training, top trainer 22.01.2020

From Bastian Schmitz
(Dekabank )

Everything very sovereign, 3 intense, instructive days

ITIL Lifecycle SD 17.01.2020

By Patrick Maryniak

Excellent training, very good preparation and excellent trainer. Thanks again for everything!

Super training! 17.01.2020

From unknown

Good trainer and cool group!

Excellent trainer, great training! 17.01.2020

By Patrick Maryniak

Thank you for the exciting days and the great experiences.

All 20.11.2019

From Baatz

Good training

Very good training 13.11.2019

From Christian Meissner
(WSP-Consulting GmbH)

- Very good preparation for the exam - The contents were conveyed comprehensibly, competently and sympathetically - Good illustration through practical examples - Embedding in the overall context helped with general understanding Many thanks for this

DevOps Foundation with Mr. Michael Heyn 10.11.2019

From Adab

Very good teaching of subject matter, outstanding competence.

Perfect preparation 02.11.2019

From unknown

Very competent trainer and well structured learning units. Our trainer created a collaborative and pleasant learning atmosphere. Highly recommended training!

Professional 31.10.2019

From Lars

- Professionally organized - good structure in the training - extensive preparation for exams - clearly arranged training material - generous break offers

Evaluation ITIL course 09.10.2019

From Heiko Weegels
(1and1)

Was everything top. Super and exciting explained, so that it was never uninteresting and soporific. This is how a training course should be.

ITIL3 Foundation 09.10.2019

From Volha L.
(1&1 Internet AG -Karlsruhe)

Many thanks to Michael Heyn for the super training! I liked very much, I have learned a lot. I never thought that such "dry" material as ITIL can be so interssant. The training was very well structured and was a lot of fun. All topics were completely covered and repeated. Thank you very much.

Evaluation ITIL Foundation Training 04.09.2019

From Sabine Jaax
(SoCura GmbH)

Hello Michael, I found the training very well structured and you explained the content (despite the mass) understandable and also repeated so often that one could remember many key terms directly. I liked that there were sample questions, they helped me a lot. Your additional diagrams were also very clear and made a lot of things clearer, especially because an example was chosen under which even someone without significant IT knowledge could imagine something. (PC workstation) Many thanks for the instructive training and the good preparation.

Everything perfect! 20.08.2019

From Unknown
(Postbank Systems AG)

I really enjoyed the training and especially the trainer. I am looking forward to the next training.

Service view top, training setup system problem 19.08.2019

From Uwe E.
(1&1 IONOS SE)

One must differentiate in my assessment Performance of Serview and Michael H: Michael H. prepared us very well for the MoP© exam and was able to answer individual questions of the participants at any time, also with examples close to reality. Only this performance I evaluate here with the 5 stars. Criticism general training structure: It is a pity that there is little or no time to work out and reflect on individual topics, e.g. in group work, or to deepen the material. Unfortunately, the material relevant to the exam is too tight to take time for this in the 2.5 days. There is a danger that the material is only stored in the short-term memory in order to pass the exam and no value is placed on sustainability and application of what has been learned. In my view, this is a general system problem. Conclusion: I don't just want to have a certificate in my pocket, I want to take something with me in the long term. Axelos should urgently improve this.

Excellent training, ITIL4 up to date again 17.07.2019

From unknown
(Ivanti)

Very professional training, trainer had many years of ITIL experience as well as the necessary project experience. Good exam preparation and at the same time learned a lot about possible applications of ITIL in everyday IT. Absolutely recommend SERVIEW and ITIL4!

Dry topic conveyed well in practice 15.05.2019

From Holger
(Siepmann)

Much of it I already knew from practice, but now I can relate to it in a technically correct way. Great training, pleasantly conducted, good FlipCharts - very good.

Simple, pragmatic, easy to understand 03.05.2019

From Marcello Centineo
(ivanti)

Thanks to Michael Heyn for the super ITIL4 Foundation training! Michael was able to answer questions spontaneously and eloquently at any time and was also able to show practical examples "outside" the material! Thanks again Marcello Centineo | Solution Architect | ivanti Germany

Good as always 17.04.2019

From Unknown
(Matrix42)

The training was good as always and the workbook concept still works for me. Maybe a few more ideas. -) Flipcharts have colors that should also be in the workbooks; this would make it much easier to read. -) Structure/flow: Putting the Guiding Principals in the last section is very sporty, as it is easy for delays to occur; additionally, they are rather 'dry'. At the end of the second day and with the exam in focus, it is hard to gather properly here again. From my point of view it would make sense to go through this topic directly on the first day after the SVS (here the context is also still there). On the second day would then be the practices, these are usually a little 'easier' or more catchy.

Steindor 14.03.2019

From Steindor Kristjansson
(Adidas)

Good and comprehensive

Very good training 13.03.2019

From unknown
(Adidas AG)

It was a very good training and I learned a lot in this short time.

Very well explained! 13.03.2019

From Unknown
(adidas AG)

Michael was able to explain the content very fluently. I understood everything directly and if anything was unclear, Michael was very helpful.

Very good trainer 13.03.2019

From Adrian Braun
(adidas AG)

It was a great course and he explained everything very clear and in an easy understandable way.

Many thanks for the great training 13.03.2019

By Dr. Uta Fröhlich
(Continental AG)

I liked the training very much. Especially the visual representations are very helpful. The clear examples from Mr. Heyn are also great! All around very good!

Top trainer 25.02.2019

By Ulrich von Melle
(DekaBank)

The trainer has an optimal way of communicating. No "uh", no filler sentences. All topics logically derived and presented to the point. Questions are understood, positively received and answered in context. By the way, time management is done in the best possible way.

Very efficient 21.02.2019

From Axel Schlüter
(DekaBank)

The dry subject matter was conveyed in a very structured manner and without any digression.

Great training and super exam preparation 21.02.2019

From HB
(Deka)

Super

Great! 20.02.2019

From H. Berger
(Deka)

Super

Great seminar 08.02.2019

From unknown
(gkv informatics)

The training was very well prepared. The documents and the charts were extremely well coordinated. The trainer addressed the individual questions of the participants and gave a lot of practical feedback. The repetitions were good, the learning focus excellent. I will gladly come again.

Feedback on the 3-day feedback 16.01.2019

From Unknown
(Accenture)

I enjoyed the training very much. Despite the very theory-based and elementary background of the ITIL Foundation course, Michael was able to structure the training in such a way that my concentration was not lost. Furthermore, Michael conveyed the content in a very understandable way using use cases. Also, Michael made sure that everyone in the course did not get lost and answered every question more than satisfactorily. The provision of the venue and services were very good. I really appreciate Michael's teaching style and regret that this course only had a 3 day time slot. Since there was relatively a lot of content in a short period of time, there is a risk that what is learned will only stick in the short term. Overall, I am very satisfied and would be happy if my next training is again accompanied by Serview GmbH.

Thank you for the 1A training 16.01.2019

From Unknown
(Accenture)

Thank you for the interactive training and 1A exam preparation.

Super - ITIL classroom training 21-23.11.2018 (Michael Heyn) 26.11.2018

From Unknown
(BWI GmbH)

This course was prepared in an exemplary manner. The trainer was very good at conveying the knowledge. He also responded very well to questions from the audience and always put them into the context of the training. With trainers like Mr. Heyn, learning is fun and efficient.

Practical and entertaining 01.10.2018

By Søren Distelkamp
(MEBEDO GmbH)

With his manner and his considerable expertise, Mr. Heyn manages to pick up both absolute newcomers as well as participants experienced in ITIL and lead them to the defined goal. The concept and implementation of the training were excellent! Likewise the premises and the hospitality at netlogix.

A lot of content conveyed in a concentrated manner 10.06.2018

From G. Camkerten
(Deutsche WertpapierService Bank AG)

The compact seminar is very well structured and the trainer (Michael H.) was able to convey the amount of material in a very understandable and structured way. He also always addressed the interrelationships so that you didn't get lost in the individual details and could keep the big picture in mind. Even though it was really exhausting, I can recommend the seminar. I took away many conceptual approaches for practice from these two ITIL blocks (SS+SD).

Very good introduction to this complex topic 06.05.2018

From Woywod
(SHD System-Haus-Dresden GmbH)

Hello, I felt very well taken along from the beginning and can also say for me that I have received a not inconsiderable gain in knowledge in addition to the basics. The teaching didactics were very well adapted to the topic and the trainer was very professional. Thank you for this training. BG R.Woywod

Very good training incl. very competent trainer 21.12.2017

From Unknown
(Atradius Credit Insurance)

Training very good Trainer very competent Documentation very good Catering in the room and on the floor very good Lunch rather bad and nothing at all matching the rest of the offer/impression

Very satisfied!!! 21.12.2017

From Steffen Kraft

Good day, enclosed are a few more thoughts about the recently perceived ITIL Foundation course: Course, course content, trainer: very good Catering cold drinks: very good Catering hot drinks: satisfactory (coffee very bitter) Catering lunch: satisfactory Overall, we are very satisfied with Serview and would book a course again anytime! Many greetings, Steffen Kraft

Very clear explanations 18.12.2017

From unknown
(]init[)

The content of the training covered all the needing for the exam. On top, the trainer answered all our questions very clearly giving real-life examples and debating our scenarios.

Very good transfer 18.12.2017

From Unknown
(INIT.)

I have some problems with the English language which I did not notice with him. Understanding was great.

Everything was great. 18.12.2017

From Oleksandr Borysiuk
(Init AG)

Thanks a lot for training, it was very useful.

I would recommend this course. 11.12.2017

From unknown
(Phoenix Group IT)

Training was good. The trainer tried to make the training active especially with the write down option rather than just listening to a PowerPoint presentation. I took the exam in English. It was good, if the materials were provided in English for those who opt to write the exam in English.

Super trainer 11.12.2017

From unknown
(Phoenix Group IT)

Mr. Heyn succeeded in conveying a very theoretical and dry topic in such a way that one does not fall asleep during it. It was a good idea to do without slides and to convey the content via flipchart. Having to take notes certainly promotes concentration and helps to deepen the knowledge. He responded to all questions and always answered them with comprehensible and practical examples. I think it is thanks to him and this approach that I passed the exam. Many thanks to Mr. Heyn.

Base factor fulfilled 04.12.2017

From Guarino Christoph
(KION Group IT)

The training had reached the basic factor, but there were too few interactive examples to better pick up the training participants. Perhaps this was also due to the fact that the topic of service strategy is very abstract if you are not a manager or similar.

Frank Grom 28.11.2017

From Unknown
(Clariant SE)

Training was as always a very good mix between theory and practical discussion.

Learning in a pleasant atmosphere 28.11.2017

From Unknown
(ITAS GmbH)

The trainer taught us the material with many practical examples.We had the feeling at all times that we were well prepared for the exam.The Boarding House and its dedicated staff did everything for our well-being.

Good training 27.11.2017

From Unknown
(Meyer Werft GmbH & Co. KG)

The training with 5 other people and Michael H. as a trainer, was well structured (sequence, Materieal, ...). Furthermore, we have worked well as a team and a harmonious cooperation.

Fits! 04.02.2015

By Karl Schdenz

Since I have already attended several courses related to the management of risks, I can say that this training remains in my memory. Many familiar references and models but also new impulses for my daily work. Not to mention the organization around the seminar, which was simply outstanding!

Highly recommended! 15.04.2013

From unknown

Great training with a very motivated trainer - the material is doable for 3 days, especially because the documents are perfectly tailored to the exam and all topics were explained using very tangible examples. I can only recommend Serview for the ITIL Foundation training!

Everything is fine, gladly again 28.09.2012

From unknown

Good instructor who could answer all questions and keep people happy. Good principle with the workbook and the two flipcharts. Better than PowerPoint.

Good atmosphere and competent trainer 27.09.2012

By Alexander Pracher (Sidion )

Very good training in a nice atmosphere. Relaxed but professionally memorable lessons.

Well structured, understandable and very interesting 26.09.2012

By Philippe Gebhardt (Detecon International)

This workshop was very value-added. It was logically structured, understandable and the trainer was both competent and personable. However, three days is a bit short for the amount of input. A fourth day would not have hurt. Thank you!