Thursday, October 15, 2026, 1:30 p.m. – 9:00 p.m.
ITIL Version 5 – AI Governance Launch Event

One day. Two events. Three ways to get involved 

Our launch event consists of two parts, which can be attended together or separately.

Part 1 – starting at 1:30 p.m.: Cress Conference

We’ll start at 1:30 p.m. with a group lunch. The first part of the event will then focus on our Kresse Conference—featuring current topics, information, and discussion. This will be followed by a break of about 30 minutes.

Part 2 – starting at 4:30 p.m.: ITIL Version 5 AI Governance Launch

Starting at 4:30 p.m., we'll head over to the SERVIEW Pub to kick off the second part of the day. The focus will now be on the new ITIL Version 5 AI Governance module.

PeopleCert will provide us with first-hand insights into the new product and explain what AI governance in ITIL entails and why this topic will be important for companies and service management in the future. Afterward, we’ll move on to the more relaxed part of the evening: dinner, drinks, conversation, and networking at the SERVIEW Pub. 

Three ways to participate: You decide for yourselves how you’d like to join: the entire day starting at 1:30 p.m., just the Kresse Conference starting at 1:30 p.m., or just the launch and networking evening starting at 4:30 p.m. 

Thursday, October 15, 2026, 1:30 p.m. – 10:00 p.m.
ITIL Version 5 – AI Governance Launch Event

One day. Two events. Three ways to get involved 

Our launch event consists of two parts, which can be attended together or separately.

Part 1 – starting at 1:30 p.m.: Cress Conference

We’ll start at 1:30 p.m. with a group lunch. The first part of the event will then focus on our Kresse Conference—featuring current topics, information, and discussion. This will be followed by a break of about 30 minutes.

Part 2 – starting at 4:30 p.m.: ITIL Version 5 AI Governance Launch

Starting at 4:30 p.m., we'll head over to the SERVIEW Pub to kick off the second part of the day. The focus will now be on the new ITIL Version 5 AI Governance module.

PeopleCert will provide us with first-hand insights into the new product and explain what AI governance in ITIL entails and why this topic will be important for companies and service management in the future. Afterward, we’ll move on to the more relaxed part of the evening: dinner, drinks, conversation, and networking at the SERVIEW Pub. 

Three ways to participate: You decide for yourselves how you’d like to join: the entire day starting at 1:30 p.m., just the Kresse Conference starting at 1:30 p.m., or just the launch and networking evening starting at 4:30 p.m. 

Tuesday, October 20, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: SERVIEW Circle – The Source of Clarity

The market for ITSM and ESM technologies is becoming increasingly complex—it’s getting harder to navigate, and marketing claims are getting louder. We’re creating an independent framework that brings transparency to the tools market.

Guest: Torsten Schneider

Location: SERVIEW Education Center & Hotel in Bad Homburg

Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast

10:30 a.m. | Briefing

11:00 a.m. – 12:00 p.m. | The Cress Conference Live

12:00 p.m. – 1:00 p.m. | Lunch & Networking

Tuesday, November 3, 2026, 9:00 a.m. – 1:00 p.m.
Press Conference: SERVIEW Circle – The Source of Clarity

The market for ITSM and ESM technologies is becoming increasingly complex—it’s getting harder to navigate, and marketing claims are getting louder. We’re creating an independent framework that brings transparency to the tools market.

Guest: Torsten Schneider

Location: SERVIEW Education Center & Hotel in Bad Homburg

Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast

10:30 a.m. | Briefing

11:00 a.m. – 12:00 p.m. | The Cress Conference Live

12:00 p.m. – 1:00 p.m. | Lunch & Networking

Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?

Amid growing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?

Guest: Erita Rexhepi (PECB)

Location: SERVIEW Education Center & Hotel in Bad Homburg

Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast

10:30 a.m. | Briefing

11:00 a.m. – 12:00 p.m. | The Cress Conference Live

12:00 p.m. – 1:00 p.m. | Lunch & Networking

Thursday, December 3, 2026, 9:00 a.m. – 1:00 p.m.
Kresse Conference: How Do Standards Create True Security?

Amid growing regulation, the use of AI, and rising cyber risks, trust is becoming a critical factor for success. But what concrete benefits do certifications such as ISO/IEC 27001 and ISO/IEC 42001 actually provide?

Guest: Erita Rexhepi (PECB)

Location: SERVIEW Education Center & Hotel in Bad Homburg

Agenda: 9:00 a.m. – 10:30 a.m. | Business Breakfast

10:30 a.m. | Briefing

11:00 a.m. – 12:00 p.m. | The Cress Conference Live

12:00 p.m. – 1:00 p.m. | Lunch & Networking

Tuesday, December 8, 2026, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, December 15, 2026, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, January 12, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, January 19, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, February 9, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, February 16, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, March 9, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, March 16, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, April 13, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, April 20, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, May 11, 2027, 4:30 p.m. – 8:00 p.m.
SERVIEW "One2gether" in Bad Homburg

The SERVIEW "One2gether" event begins at 4:30 p.m. with arrival and networking. At 5:00 p.m., there will be a brief SERVIEW One update, followed by the Community Spotlight starting at 5:15 p.m. After a networking break at 6:00 p.m., the roundtable discussions and shared exchange of experiences will begin at 6:15 p.m. The event will conclude at 7:00 p.m. with One2gether networking and a group dinner.

Tuesday, May 18, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.

Tuesday, June 15, 2027, 4:00 p.m. – 6:00 p.m.
SERVIEW "One2gether" Virtual Classroom

The online version of SERVIEW "One2gether" begins at 4:00 p.m. with the first networking opportunities. This will be followed at 4:15 p.m. by a brief SERVIEW One Update featuring the latest news from the community. Next, starting at 4:30 p.m., the Community Spotlight will take center stage, before the event concludes at 5:15 p.m. with a group discussion and an exchange of experiences.