ITIL®4 Foundation (Book - EN)
99,00 EUR
Delivery time: 10 working days
The ITIL 4 Foundation guide presents an end-to-end operating model for the creation, delivery and continuous improvement of technology-enabled products and services.
The guide is aimed at anyone who needs to understand the key concepts of IT and digital service delivery and who is interested in helping their organization adopt the new service management culture. It is aimed at professionals who are at the beginning of their ITIL 4 journey or those who want to update their existing ITIL knowledge.
The guide will help you to understand:
How modern IT and digital service organizations work
How value streams increase speed and efficiency
How cultural or behavioral principles guide work that benefits the entire organization
How to use commonly used service management terms and concepts
Publisher: PeopleCert
Author: Axelos
Language: German
Type: Book
ISBN: 978-9925-600-08-3
