ITIL® Version 5 AI Governance (Print Book - EN)

ITIL AI Governance, Version 5, is the official reference work for anyone who wants to manage artificial intelligence in organizations in a responsible, effective, and transparent manner. As the official companion guide to the ITIL AI Governance certification, the book covers the fundamental concepts, models, and mindsets required for successful AI governance.

The book provides practical guidance on how organizations can leverage the opportunities offered by artificial intelligence while appropriately addressing risks, responsibilities, and regulatory requirements. Key topics include the fundamentals of AI governance, the opportunities and risks associated with the use of AI, governance in various organizational contexts, and how to ensure trust, transparency, and accountability in the use of AI.

The ITIL AI Capability Model and the ITIL AI Governance Improvement Model play a central role in this process. They help organizations evaluate the use of AI in a structured manner, derive appropriate governance requirements, and continuously refine existing structures. In addition, the book explains how regulatory requirements, data governance, risk management, and ethical principles are integrated into a holistic AI governance framework.

Thanks to its structured and practical approach, this book is ideal both for preparing for the ITIL AI Governance certification and as a reference guide for professional practice. It offers sound guidance for anyone who not only wants to use AI but also wants to ensure its use is responsible and scalable.

Your benefits at a glance:

• Official ITIL Version 5 Publication on AI Governance
• A Practical Introduction to the Responsible Management of Artificial Intelligence
• Introduction to the ITIL AI Capability Model and the ITIL AI Governance Improvement Model
• Consideration of Risks, Responsibilities, Transparency, and Regulatory Requirements
• Ideal support for certification and professional practice

This book is the ideal choice for IT and service management professionals, executives, governance and compliance officers, product and service managers, and anyone who wants to ensure that artificial intelligence is used in their organization in a safe, responsible, and value-driven manner.

• Number of pages: approx. 260 pages
• Language: English
• ISBN: 978-9925-39-369-5
• Print