SERVIEW One Cancellation Policy
Right of Withdrawal for Consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither related to their commercial activities nor to their self-employed professional activities.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the date the contract is concluded.
To exercise your right of withdrawal, you must notify us (SERVIEW GmbH, Gartenstrasse 23, 61352 Bad Homburg, Phone: +4961721774460, Email: info@serview.de) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not mandatory.
To comply with the cancellation period, it is sufficient to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.
Consequences of the Revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction to process this refund, unless we have expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
If you have requested that the service begin during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of cancellation with respect to this contract, compared to the total scope of the services provided for in the contract.
Sample Cancellation Form
If you wish to cancel the contract, please fill out this form and return it.
To
SERVIEW GmbH
Gartenstrasse 23
61352 Bad Homburg
Email: info@serview.de
I/we hereby cancel the contract I/we entered into for the provision of the following service (description, order number if applicable, and price):
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Ordered on (date):
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Received on (date):
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Consumer's name and address:
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Date:
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Customer's signature (only for written cancellations):
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