The Digital Operational Resilience Act (DORA) is changing the rules of the game in the financial sector. In future, banks, insurance companies, payment service providers and their IT partners will have to prove that their systems are resilient, secure and auditable. The regulatory obligation is clear: cyber resilience, incident management, business continuity and third-party risk management are no longer options, but legal requirements.
But DORA is more than just a compliance hurdle. With the right foundation, it becomes an opportunity to build lasting trust with customers, partners and supervisory authorities. And this foundation is called IT Service Management (ITSM).
From duty to opportunity
Many organizations initially react with individual measures: new risk analyses, stricter security guidelines or additional reports. But without end-to-end processes, disruptions occur - and with them uncertainty.
ITSM brings order into play: clear responsibilities, standardized processes and reliable evidence. In this way, pure fulfillment of duty becomes a strategic strength that has an impact both internally and externally.
Trust is created through transparency
Customers, partners and supervisory authorities don't want buzzwords, they want proof. ITSM provides this traceability:
- Auditable processes make compliance measurable.
- Standardized reports create clarity about risks and measures.
- Governance models show that responsibility is taken seriously.
Those who are properly positioned here not only gain legal certainty, but also the trust of markets and stakeholders.
ITSM as a bridge between DORA and business
DORA demands resilience, ITSM brings it to life. Standardized service and governance processes ensure that requirements are not only met on paper, but also take effect in day-to-day operations. This means
- Faults are detected and rectified more quickly.
- Risks from third-party providers are transparent and controllable.
- Business continuity is not only planned, but practiced and verifiable at all times.
The result: your organization is resilient - and can prove it at any time.
Conclusion - trust is the real added value
DORA obliges, ITSM empowers. Together, they not only ensure resilience and compliance, but above all trust - with customers who rely on stability, with partners who expect security and with supervisory authorities who demand proof.
In short, ITSM turns DORA from a regulatory lever into an anchor of trust for your organization.
SERVIEW supports you holistically
With our consulting product ITSM for DORA we accompany you in a structured manner through all phases of your resilience strategy. Our experts will help you to align ITSM specifically with the requirements of the Digital Operational Resilience Act for greater stability, security and future viability.
