ITIL^® Version 5 Managing Professional "Experience" Training and Certification

In the ITIL Version 5 Experience Training course from the Managing Professional series, you will learn how to specifically design, manage, and continuously improve customer experience and employee experience. The focus is on understanding experience not as a "soft factor," but as a measurable and controllable component of value creation.

You will develop a deep understanding of how experiences are created throughout the entire digital product and service lifecycle and how they influence the perception, use, acceptance, and success of digital products and services. ITIL Version 5 shows how experience is systematically incorporated into decisions, prioritizations, and improvement initiatives.

A central component of the training is the combination of experience, service quality, and value creation. You will learn how to identify expectations, evaluate experiences, and make meaningful use of feedback in order to further develop services and products in a targeted manner. This will highlight how customer and employee experience must be considered together in order to achieve sustainable results.

In addition, you will learn how to measure experience and how qualitative and quantitative findings can be incorporated into governance, management, and continuous improvement. The focus is on transparency, consistency, and the conscious design of experiences across organizational and team boundaries.

After completing the training, you will be able to use ITIL Version 5 Experience in a targeted manner to create positive experiences, strengthen value creation, and consistently align services and products with user and customer needs.

The ITIL Version 5 Experience Training is aimed at specialists and managers who are responsible for designing, managing, or developing customer and employee experience. It is particularly aimed at people who understand experience as a strategic success factor and want to systematically embed it in organizations.

The target audience includes service managers, experience managers, product managers, customer and employee experience roles, and individuals at the interface between business, IT, service management, and HR. Executives who want to specifically improve customer satisfaction, user acceptance, and employee retention will also benefit from this training.

In addition, the training is suitable for anyone who wants to design services and products in a consistently user-oriented manner and establish experience as an integral part of modern value creation.

The prerequisite for this ITIL Practice Manager training course is successful completion of ITIL v3, 4, or version 5 Foundation.