ITIL^® Version 5 "Transformation" Training and Certification

In ITIL Version 5 Transformation Training, you will learn how to systematically plan, manage, and sustainably embed change, improvement, and transformation in organizations. The focus is on understanding transformation not as a one-time project, but as a continuous, controllable process throughout the digital product and service lifecycle.

You will develop a sound understanding of how organizations respond to change, establish new ways of working, and further develop existing structures without losing stability and orientation. ITIL Version 5 shows how transformation can be specifically aligned with value creation, governance, and experience.

A central component of the training is the connection between strategic objectives and operational implementation. You will learn how to prioritize improvement initiatives, identify dependencies, and coordinate the implementation of measures. This will highlight how leadership, communication, and decision-making structures have a significant impact on the success of transformation.

In addition, the training teaches how to identify and consciously manage risks, resistance, and uncertainties in the context of transformation. You will learn how to use continuous improvement, measurability, and feedback to make transformation effective and sustainable.

After completing the training, you will be able to use ITIL Version 5 Transformation in a targeted manner to develop organizations in a structured way, manage change responsibly, and achieve long-term impact.

The ITIL Version 5 Transformation training course is a mandatory module because it is the connecting element of the entire ITIL Version 5 qualification scheme. It ensures that ITIL is not only understood, but also implemented effectively, consistently, and sustainably in organizations.

Regardless of whether you choose to become an ITIL Practice Manager, ITIL Managing Professional, or ITIL Strategic Leader, transformation forms the common foundation on which operational excellence, holistic control, and strategic leadership are brought together. The module ensures that all designations are based on a uniform understanding of change, improvement, and implementation.

ITIL Version 5 Transformation teaches how strategic objectives, operational initiatives, and continuous improvement are linked. This mandatory module ensures that ITIL Version 5 is not applied in a fragmented manner, but rather functions as an integrated management approach—across roles, areas, and levels.

The training only needs to be completed once. The certificate obtained is then valid for all relevant ITIL Version 5 designations. The mandatory module thus creates clarity, comparability, and a common basis for successful transformation in modern organizations.

The ITIL Version 5 Transformation Training is aimed at specialists and managers who are responsible for change, further development, or transformation. It is particularly aimed at people who plan or implement organizational, structural, or cultural changes.

The target audience includes transformation managers, service and product managers, executives, project and program managers, as well as those in roles related to organizational development, governance, and continuous improvement. Decision-makers who want to introduce or further develop ITIL Version 5 across their organization will also benefit from this training.

In addition, the training is suitable for anyone who wants to systematically shape transformation and use ITIL Version 5 as a connecting framework for sustainable change.

The prerequisite for this ITIL training is successful completion of ITIL v3, 4, or version 5 Foundation.