ITIL 5 "Transformation" Training and Certification

In the ITIL Version 5 Transformation Training, you will learn how to systematically plan and manage changes, improvements, and transformations and embed them sustainably within organizations. The focus is on understanding transformation not as a one-time project, but as a continuous, manageable process throughout the Digital Product & Service Lifecycle.

You will develop a solid understanding of how organizations respond to change, establish new ways of working, and evolve existing structures without losing stability and direction. ITIL Version 5 shows how transformation can be specifically aligned with value creation, governance, and experience.

A key component of the training is linking strategic objectives to operational implementation. You will learn how to prioritize improvement initiatives, identify dependencies, and coordinate the implementation of measures. In the process, it becomes clear how leadership, communication, and decision-making structures significantly influence the success of transformation.

In addition, the training teaches participants how to identify and consciously manage risks, resistance, and uncertainties in the context of transformation. You will learn how to use continuous improvement, measurability, and feedback to make transformation effective and sustainable.

Upon completion of the training, you will be able to apply ITIL Version 5 Transformation in a targeted manner to develop organizations in a structured way, manage change responsibly, and achieve long-term impact.

The ITIL Version 5 Transformation training is a mandatory module because it serves as the unifying element of the entire ITIL Version 5 certification framework. It ensures that ITIL is not only understood but also implemented effectively, consistently, and sustainably within organizations.

Whether you’re pursuing the path to becoming an ITIL Practice Manager, ITIL Managing Professional, or ITIL Strategic Leader, transformation serves as the common foundation that brings together operational excellence, holistic governance, and strategic leadership. This module ensures that all designations are built on a shared understanding of change, improvement, and implementation.

ITIL Version 5 Transformation explains how strategic objectives, operational initiatives, and continuous improvement are linked. This mandatory module thus ensures that ITIL Version 5 is not applied in a fragmented manner, but rather functions as an integrated management approach—across roles, areas, and levels.

The training course needs to be completed only once. The certificate earned is then valid for all relevant ITIL Version 5 designations. In this way, the mandatory module provides clarity, comparability, and a common foundation for successful transformation in modern organizations.

The ITIL Version 5 Transformation Training is designed for professionals and managers who are responsible for change, development, or transformation. It is particularly aimed at individuals who plan or implement organizational, structural, or cultural changes.

The target audience includes transformation managers, service and product managers, executives, project and program managers, as well as professionals in organizational development, governance, and continuous improvement. Decision-makers who wish to implement or further develop ITIL Version 5 organization-wide will also benefit from this training.

In addition, this training is suitable for anyone who wants to systematically plan transformation and use ITIL Version 5 as a unifying framework for sustainable change.

A prerequisite for this ITIL training course is successful completion of the ITIL 4 or Version 5 Foundation course.