AI Foundation Training
- Duration: Two days of basic training with a high practical component.
- Official: globally valid certification exam as an option
- Content: Basics of AI, technologies and applications.
- Format: Available as classroom training or live online.
Interactive: Practical exercises and demos.

Classroom training
You would like to acquire in-depth knowledge by means of a classic classroom training course based on our Workbook Principle® in order to further expand your qualifications.
from 1.025,00 EUR
p.p. plus VAT.
+ Learner Package
219,00 EUR
p.p. plus VAT.
Content Learner-Package
- SERVIEW training material (printed)
- Check (selectable in the booking process)
- Tue, July 07, 2026
Central European Time
Zurich: We will announce the exact address approx. 14 days before the training.
plus learner package:
219,00 EUR
- Fri, July 17, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
219,00 EUR
- Tue, August 04, 2026
Central European Time
Vienna: We will announce the exact address approx. 14 days before the training.
plus learner package:
219,00 EUR
- Tue, August 18, 2026
Central European Time
Zurich: We will announce the exact address approx. 14 days before the training.
plus learner package:
219,00 EUR
- Tue, August 25, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
219,00 EUR
- Tue, September 08, 2026
Central European Time
Vienna: We will announce the exact address approx. 14 days before the training.
plus learner package:
219,00 EUR
- Tue, September 15, 2026
Central European Time
Düsseldorf: We will announce the exact address about 14 days before the training.
plus learner package:
219,00 EUR
- Tue, September 22, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
219,00 EUR
- Tue, September 29, 2026
Central European Time
Zurich: We will announce the exact address approx. 14 days before the training.
plus learner package:
219,00 EUR
- Fri, October 09, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
plus learner package:
219,00 EUR
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 1.025,00 EUR
p.p. plus VAT.
+ Learner Package
219,00 EUR
p.p. plus VAT.
Content Learner-Package
- SERVIEW training material (digital)
- Check (selectable in the booking process)
- Thursday, June 25, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Fri, July 17, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Tue, August 25, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Tue, September 22, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Fri, October 09, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Tue, November 17, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Fri, December 18, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
- Tue, December 22, 2026
Central European Time
Virtual Classroom
plus learner package:
219,00 EUR
Methodology Virtual Classroom
Effective online learning - whether at home or in the office, SERVIEW Virtual Classroom training brings the full energy of classroom training to any location of your choice.
All you need to participate is a workstation with a stable Internet connection, a headset and a webcam. You will receive all important documents such as the SERVIEW Workbook or useful literature from us by mail before the start of the training.
In the Virtual Classroom training, you can ask questions directly, discuss with other participants and get inspiration from your trainer. You will learn all the ISTQB training content in a direct exchange and develop a comprehensive understanding of software testing and test management. The unique SERVIEW Workbook Principle® is also used in this lively live training course.
An overview of the technical requirements for live online training can be found here.
Learning Goal
After completing the "AI Foundation" course, you will have a sound understanding of the basics of artificial intelligence (AI) and its potential for your company. You will learn about the most important technologies, areas of application and legal framework conditions and will be able to develop AI-supported strategies to increase efficiency and sales.
In addition, you will be able to use prompts effectively, integrate AI assistance systems into existing processes and create an individual AI roadmap for your organization. Through practical exercises and interactive demos, you will gain the knowledge and skills you need to successfully introduce AI into your company and actively shape the change.
Agenda of the AI Foundation training
The AI Foundation Training starts at 9.00 am and ends at 5.00 pm. There will be sufficient break times (coffee breaks, lunch break) during the AI Foundation Training.
Welcome and introduction
- Presentation of the agenda and objectives
- Importance of AI in the economy
- Interactive exercise: Expectations and specific questions from participants
Introduction to artificial intelligence
- Definition, terms and technologies (e.g. machine learning, deep learning)
- Areas of application: Chatbots, process optimization, generative AI
- Demo: Practical application of AI tools such as ChatGPT
AI and legal framework
- Legal requirements (GDPR, liability)
- Ethical aspects and data protection risks
- Exercise: Dealing with legal challenges
Practical application: increasing sales and efficiency through AI
- Customer data analysis, dynamic pricing and other examples
- Demo: Customer analysis with AI tools
- Exercise: Development of AI strategies
Introduction to prompts
- Importance and best practices for effective prompts
- Demo: Good vs. bad prompts
- Exercise: Creating and improving prompts
Interactive simulations with prompts
- Application in realistic scenarios
- Development and refinement of tasks
Increased efficiency through assistance systems
- Automation of tasks (logs, reports)
- Demo: Automated log creation
- Exercise: Creating reports with AI
Integration of assistance systems
- Strategies for integration into existing processes
- Discussion: Efficiency potential in the company
Roadmap development and change management
- Development of a company-specific AI roadmap
- Objectives and prioritization of projects
- Change management: integration and communication
Integration and practical applications
- Reflection on the roadmap results
- Practical steps for implementation
Conclusion, reflection and farewell
- Summary of the training
- Feedback round and open questions
- Handover of the certificates
After participating in the "AI Foundation" training course, you will be able to:
- Understand the basics of artificial intelligence: You will master the most important terms, technologies and application areas of AI and be able to evaluate their potential for your company.
- Efficient use of AI technologies: You will know how to use AI tools such as ChatGPT effectively to optimize processes, reduce costs and tap into sales potential.
- Use prompts in a targeted manner: You can develop and optimize prompts to get precise results and maximum efficiency out of AI-powered systems.
- Consider legal and ethical aspects: You know the relevant legal framework and can address data protection and liability issues in your organization.
- integrate AI into existing processes: You will develop strategies to successfully integrate AI assistants and automation solutions into your workflows.
- Create a company-specific AI roadmap: You set specific goals, prioritize projects and actively shape the change process - from planning to implementation.
This training course will enable you to use artificial intelligence as a strategic tool and make your company future-proof and competitive.
The "AI Foundation" training course is aimed at:
- Specialists and managers who want to gain a basic understanding of artificial intelligence in order to make informed decisions for their company.
- Project managers and team leaders who want to integrate AI technologies into their workflows and prepare their teams for change.
- Decision-makers and strategy managers who want to recognize the potential of AI to increase sales and efficiency and implement it in their organization.
- Employees from IT, marketing, sales and operations who work directly or indirectly with AI-supported solutions and would like to learn about their possible applications.
- Innovation managers and change agents who drive forward the use of AI technologies and actively support their introduction.
This training course is ideal for anyone who wants to understand the basics of AI, get to know practical application examples and use artificial intelligence strategically in their company.
Requirements
No special prior knowledge is required to take part in the KI Foundation - curiosity and an open mind are all you need. All you need is an internet-enabled laptop or tablet so that you can actively participate. During the course, you will work hands-on with various AI applications and immediately put what you have learned into practice.
Exam details
| Duration | 60 minutes You take the exam online after the training course |
| Format | 40 multiple choice questions |
| More info | To pass the exam, you must achieve 65% of the points. No aids are permitted. |
| Exam languages | German and English |
| Testing Institute | Licensed certification body iSQi |
What is ... ? We explain!
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