ITIL® Version 5 "AI Governance" Training and Certification
Classroom training
You would like to prepare specifically for your certification by means of a classic classroom training course based on our Workbook Principle®.
from 1.725,00 EUR
p.p. plus VAT.
+ Learner Package
529,00 EUR
p.p. plus VAT.
Content Learner-Package
- SERVIEW training material (printed)
- Examination
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
- Tue, June 16, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
- Thursday, July 23, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
- Thu, August 27, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
- Fri, October 02, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
- Tue, November 03, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
- Tue, December 08, 2026
Central European Time
Frankfurt: SERVIEW Education Center & Hotel
Gartenstrasse 23
61352 Bad Homburg
Agenda
The training starts at 9:00 a.m. and ends at 5:00 p.m. There are sufficient breaks (coffee breaks, lunch break) during the ITIL Version 5 "AI Governance" training.
Virtual classroom training
Would you like to prepare effectively for your certification with a modern live online training course that uses our Workbook Principle®? Please note that our live online training courses can be held in a hybrid format. This means that you may participate as a live online participant together with classroom participants in the same training course. This combination allows for an even more diverse learning experience and exchange between different groups of participants. Would you like to find out more about what makes our hybrid training courses special? You can find more information here.
from 1.725,00 EUR
p.p. plus VAT.
+ Learner Package
529,00 EUR
p.p. plus VAT.
Content Learner-Package
- SERVIEW training material (digital)
- Exam (online)
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
- Tue, June 16, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Thursday, July 23, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Thu, August 27, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Fri, October 02, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Tue, November 03, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
- Tue, December 08, 2026
Central European Time
Virtual Classroom
plus learner package:
529,00 EUR
Methodology Virtual Classroom
With SERVIEW Live Online Training, you can participate from anywhere and enjoy all the benefits of face-to-face training. All you need is a workstation with a stable internet connection, a headset, and a webcam. You will receive all relevant training materials in good time before the training begins.
In the live online training course, an experienced SERVIEW trainer will guide you through all the content of the ITIL Version 5 AI Governance training course. Our interactive learning platform allows you to ask questions, discuss topics, and share experiences live—just as if you were in a seminar room with the trainer and other participants. The focus is on the practical classification of real AI scenarios.
An overview of the technical requirements for live online training can be found here.
Agenda
The training starts at 9:00 a.m. and ends at 5:00 p.m. There are sufficient breaks (coffee breaks, lunch break) during the ITIL Version 5 "AI Governance" training.
E-Learning
You would like to prepare for your upcoming certification at your own pace using the official learning platform.
1.095,00 EUR
p.p. plus VAT.
Includes learner package
- Exam (online)
- Official PeopleCert companion book (digital)
- Official PeopleCert training documents (digital)
Methodology e-learning
The official ITIL Version 5 AI Governance eLearning course from rights holder PeopleCert offers maximum flexibility. You can start, pause, or continue the training at any time—regardless of time and place and on the device of your choice.
The online learning modules combine multimedia content, interactive quizzes, and practical activities that make complex governance and AI topics understandable and applicable. Structured knowledge checks and checklists help you reflect on and deepen your understanding in a targeted manner. The official eLearning is provided via the Canvas Learning Management System and enables a modern, flexible learning experience.
Agenda
You will receive 365 days' access to the official PeopleCert learning platform. During this period, you can complete the training according to your personal schedule.
Your advantages
- 8-10 hour content
- Mouth-friendly learning modules
- Interactive & engaging content
- Self-directed learning
- Learn at your own pace
- In-depth case studies
- Progress tracking in real time
- Structured learning checklist
- Embedded ITIL Glossary
What will I learn in the ITIL Version 5 AI Governance Training?
In ITIL Version 5 AI Governance Training, you will learn how to manage the use of artificial intelligence responsibly, transparently, and effectively. The focus is on viewing AI not as a purely technical issue, but as an integral part of digital products, services, and organizational value creation.
You will develop a sound understanding of how AI-supported decisions are made, what impact they have on customers, employees, and organizations, and how responsibility, traceability, and control can be ensured. ITIL Version 5 provides a clear framework for this, combining governance, value creation, and experience.
A central component of the training is the integration of AI into the digital product and service lifecycle. You will learn how AI solutions are planned, introduced, operated, and further developed without ignoring risks, dependencies, or ethical issues. This will highlight how AI provides meaningful support rather than replacing decisions in an uncontrolled manner.
In addition, the training teaches how organizations deal with risks, compliance requirements, and trust issues in the context of AI. You will learn how to create transparency, how to document decision-making logic, and how governance structures enable the responsible use of AI.
After completing the training, you will be able to use ITIL Version 5 AI Governance in a targeted manner to effectively manage AI-based solutions, build trust, and achieve sustainable added value from AI initiatives.
Target audience for ITIL Version 5 AI Governance training
The ITIL Version 5 AI Governance Training is aimed at specialists and managers who are responsible for the deployment, control, or approval of AI-supported solutions. It is particularly aimed at people who make decisions about AI or are responsible for its impact.
The target audience includes executives, product and service managers, governance, risk, and compliance roles, information security managers, and individuals at the interface between business, IT, legal, and organization. Decision-makers who use AI strategically or support its introduction will also benefit from this training.
In addition, the training is suitable for anyone who not only wants to understand AI from a technical perspective, but also wants to integrate it into organizations in a conscious, controlled, and responsible manner.
Requirements
You do not need any prior knowledge to participate in ITIL Version 5 AI Governance.
Exam details (expected)
| Duration | 60 minutes |
Option 1: Paper-based testing | You take the exam directly at the end of the training in the training room. The exam is conducted in the conventional written format (paper/pencil). |
Option 2: Online exam | You can take the online exam via web browser (Web Based Exam Driver) on a date of your choice after the training. You will receive a voucher from us that is valid for 12 months. You can find all the details about the online exam here: https://www.peoplecert.org/ways-to-get-certified/web-based-exam-driver-guidelines |
| Questions | 40 multiple choice questions |
| More info | To pass the exam, you must score 26 points (65%). The maximum score is 40 (100%). No aids are permitted. |
| Exam languages | German or English |
| Testing Institute | PeopleCert |
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