ITIL^® Version 5 Managing Professional "Service" Training and Certification

In the ITIL Version 5 Service Training course from the Managing Professional series, you will learn how to plan, manage, operate, and continuously improve services holistically. The focus is on viewing services not in isolation, but as an integral part of digital value creation and the digital product and service lifecycle.

You will develop a sound understanding of how services create value for customers, users, and organizations, and how service quality, stability, and adaptability can be balanced. ITIL Version 5 shows how services can be consistently aligned with needs while being operated efficiently and reliably.

A central component of the training is the management of services along value streams. You will learn how to organize service activities effectively, how to identify dependencies, and how collaboration across teams and departments works. This will highlight how governance, operational implementation, and continuous improvement are interlinked.

In addition, you will learn how service performance can be measured and how key performance indicators can be used to make informed decisions and further develop services in a targeted manner. The focus is not only on efficiency, but also on sustainable value creation and a positive customer and employee experience.

After completing the training, you will be able to use ITIL Version 5 Service in a targeted manner to effectively manage services, continuously improve them, and permanently align them with the organization's goals.

ITIL Version 5 Service Training is aimed at specialists and managers who are responsible for planning, controlling, or developing services. It is particularly aimed at people who manage services holistically and want to ensure their quality, stability, and value contribution in the long term.

The target audience includes service managers, IT service managers, process and value stream managers, and roles at the interface between business, IT, and digital organizational units. Managers who oversee service organizations or strategically develop services will also benefit from this training.

In addition, the training is suitable for anyone who wants to understand service management in the context of modern, digital organizations and consistently align services in a value- and user-oriented manner.

The prerequisite for this ITIL Managing Professional training is successful completion of ITIL v3, 4, or version 5 Foundation.