ITIL^® Version 5 Practice Manager Training:
Plan, Implement & Control (PIC)

In the ITIL Version 5 Practice Manager – Plan, Implement & Control (PIC) training course, you will learn how to plan changes, releases, and operational adjustments in a controlled manner, implement them securely, and manage them reliably. The training course provides a clear understanding of how organizations can balance stability and changeability and how ITIL Version 5 serves as a practical framework for this.

The training focuses on the practices of change enablement, release management, deployment management, service configuration management, and IT asset management. Together, these practices form the foundation for the controlled introduction of changes and new services, as well as for transparency regarding services, configurations, and assets used.

You will learn how changes are structured, evaluated, prioritized, and approved so that necessary changes can be made without unnecessarily jeopardizing ongoing operations. In the process, you will develop an understanding of how change enablement is used not as a brake, but as targeted support for safe and effective change.

Another focus is on release and deployment processes. You will learn how releases are planned, coordinated, and delivered, and how deployments are transferred to the operating environment in a controlled manner. ITIL Version 5 shows how these steps can be made transparent, traceable, and repeatable.

In addition, the training course teaches how service configuration management and IT asset management provide clarity and controllability. You will learn how configurations, dependencies, and assets are systematically recorded and maintained, and how this information supports informed decisions, risk assessments, and stable service delivery.

The training is rounded off by embedding these practices in governance structures, value streams, and continuous improvement. You will develop an understanding of how planning, implementation, and control interact and how organizations implement change in a sustainable and responsible manner.

After completing the training, you will be able to apply the key practices of Plan, Implement & Control in a targeted manner to manage change confidently, create transparency, and ensure the long-term stability and further development of digital services.

The ITIL Version 5 Practice Manager – Plan, Implement & Control (PIC) training course is aimed at specialists and managers who are responsible for planning, implementing, and controlling changes, releases, and operational adjustments. It is particularly aimed at individuals who need to ensure that changes are introduced in a controlled manner without compromising stability and service quality.

The target audience includes employees from change, release, and deployment environments, IT operations, and service and product teams who are responsible for introducing new or modified services. Roles with responsibility for service configurations, IT assets, and dependency management will also benefit from this training.

The training is also suitable for team leaders, coordinators, and individuals who serve as liaisons between operations, development, architecture, and management. The training is particularly relevant for participants who want to create transparency regarding changes, configurations, and assets, manage risks in a targeted manner, and embed changes in a sustainable way.

The prerequisite for this ITIL Practice Manager training course is successful completion of ITIL v3, 4, or version 5 Foundation.